Terms of Use & Privacy Policy

Terms and Conditions – Insurance details

Meerkat Removals make an additional charge of £50+VAT for Sunday

The quotation assumes ease of access (less than 10m) and 7-meter (2-3 car
spaces) parking adjacent to the house for loading / unloading.

A £50 additional charge is added for premises with difficulties or apartments
above the ground floor.

Heavy Items:

Please inform us in advance of any heavy lifting required such as pianos
and safes
and any likely difficulties with a large removal vehicle so we may make
which may be chargeable.

Meerkat Removals do not disassemble or re-assemble any furniture or
any services such as the disconnection of a washing machine and/or
lighting unless prior arrangement is made and quoted for.

Student discount can be used for student contents move only. No discount
given for a fully furnished house move.

Waiting Time

Waiting for keys at the new property may incur an additional charge.
When we assess your move we endeavour to include in our calculations the
required for your move without accounting for unforeseen delays.
In most cases when buying and selling a property we will get access to
unloading to the new property by 1.00 pm.
If, however, we have to wait after 1.00 pm then we will levy a charge of £50
per hour + VAT.

If we arrive after 1.00 pm then charges will commence from our arrival time.
By agreeing to our T&Cs it will be taken that you understand and accept this
waiting time charge.

Customer’s responsibility

It is your sole responsibility to:
Have access to the new property by 1.00 pm (£50+VAT an hour waiting
time after 1pm) part hours are charged as whole hours.

Declare to us the proper value of the goods being removed and/or stored.

Obtain at your expense all documents necessary for the removal to be

Be present yourself or appoint a representative at the departure and
destination points to ensure that nothing is removed or left in error.

Prepare adequately and stabilise all appliances prior to their removal. Other
than by
reason of our negligence we will not be liable for any loss or damage, costs
or additional charges that may arise from these matters.

Ownership of the goods

By entering into this contract, you confirm to us that:
The goods to be removed are your own property or
You have the authority of the owner of the property to make this contract in
of the goods to be removed or stored. You will be responsible to pay for any
claim for
damages and/or costs against either of the above if this proves to be untrue.

Standard Insurance (included for goods up to £10,000 in total value).

We may offer at an extra charge of £2.00 per £1,000 cover as ‘ extended
liability ‘.
This amount may occasionally be offered at a discounted price.

Extended Liability must be agreed prior to the move and will cover as
goods up to the value you request.

With this cover a valuation must be given by yourself on the ‘ Acceptance ‘
We recommend this option as giving you the most comprehensive cover.

All items in the move with a value over £5000 must be specified in advance.
Meerkat Removals insurance cover is extended to indemnify the insured
against All
Risks of loss or damage to household removals arising from any fortuitous
during loading or unloading of the conveying vehicle or transit therein but

1-a) Loss or damage to food & drink, furs, jewellery, watches, precious
metals and
precious stones, deeds, bonds, bills, exchange, promissory notes, money or
securities for money stamps of all kinds, manuscripts and other documents.

1-b) Loss or damage caused by or arising from wear, tear, gradual
mildew, moth, vermin, or any progress of cleaning, repairing or restoring.

1-c) Loss or damage to self-assembly furniture unless dismantled prior to
the day of
removal and paid for.

1-d) Mechanical or Electrical derangement unless caused by external

1-e) Breakage of owner- packed goods unless caused by a major accident
to the
means of conveyance.

1-f) Loss or damage occurring in premises where the goods are stored or
warehoused, unless the cover is granted elsewhere in this policy.

2) In the event of loss or damage to any article forming a pair or set, the
granted here under shall be limited to the proportionate value that that
article bears
to the total value of the pair or set and no additional depreciation shall be

3) Provided always that if at the time of an event resulting in a claim under
extension the value of the goods shall exceed the amount stated in the
schedule the Company will only be responsible for such proportion of the
loss as the
amount stated in the said schedule bears to the actual value of the goods.

4) It is a condition precedent to liability under this extension that the Insured
should obtain an inventory of value in respect of their goods, prepared prior
commencement of transit and signed by the owner of the goods.

5) Any discrepancies and complaints should be notified to the company in
within 7 days of the move.

Limited Liability:

6a) In the removals industry, limited liability is standard practice because
the mover
does not know the value of a customer’s goods.

6b) We encourage all our customers to take out insurance to cover
against losses greater than the limits set out in our terms and conditions
and for risks
where they have no rights of recourse against the removal contractor.7a) Meerkat Removals excludes liability for jewellery and other similar

7b) Meerkat Removals limits the company’s liability to £40 per box or item in the
event of loss or damage caused as a result of our negligence.

7c) Meerkat Removals limits the company’s liability to £65 per premises in
the event
of damage to your premises.

7d) Meerkat Removals specifies the time limits for submitting claims for loss

7e) Meerkat Removals excludes liability for owner packed goods other than

7f) Jewellery, cash and other items should not be included for removal.
When packing you need to consider the following:

8a) Meerkat Removals is responsible for the loss or damage caused by its
negligence. Goods may be damaged by other causes over which a removal
contractor has no control.
If your move involves storage, this can be arranged.

9) Meerkat Removals are not able to move prohibited or stolen goods,
potentially dangerous, damaging or explosive items including gas bottles,
, paints, firearms and/or ammunition, live stocks.

Claims Time Limit:

10) For goods delivered by Meerkat Removals, claims must be notified
within 7
days of delivery.
Insurers will refuse to pay claims if you do not adhere to these time limits.

Provision of service:

11) We will do our best to provide service to you by any date we have
with you but we do not guarantee to do so.

Mechanical and Electrical Items:

12) It is not possible for Meerkat Removals or insurers to check that
electrical goods
are working before a move takes place and insurers obviously have no
responsibility for pre-existing damage. This means that insurers will only
pay for
mechanical and electrical breakdown or derangement if there is obviously
damage to outer casings.

Packing your Goods:

13) Insurers will not pay for the loss or damage to goods packed by the
, only if there is total loss of a consignment.

14) Your Removal Quotation letter is valid for a minimum period of 3 months


17) 50% deposit required to hold the date. (Bank transfer) – non-refundable
and non-transferable.

Balance has to be paid 3 days before the move. (Bank transfer)

Prices includes VAT.

Charges if you postpone or cancel the removal:

18) If you postpone or cancel this contract, we may charge according to how
notice is given:
If you postpone or cancel this contract, we may charge according to how
notice you provide prior to the agreed removal date.

18a) Between 3-7 days: 40% of the total removal charges.

18b) 24-72 hours: 75% of the total removal charges.

18c) Less than 24 hours: 100% of the total removal charges.

18d) Deposit is non-refundable and non-transferable.

General Data Protection Regulation (GDPR) Privacy Policy

What is this privacy policy for?

This privacy policy is for this website (meerkatremovals.com) and served by
Meerkat Removals and governs the privacy of its users who choose to use
it. The policy sets out the different areas where user privacy is
concerned and outlines the obligations & requirements of the users, the
website and website owners. Furthermore, the way this website processes,
stores and protects user data and information will also be detailed within
this policy. By using our website, you agree to its terms.

The website

This website and its owners take a proactive approach to user privacy and
ensure the necessary

steps are taken to protect the privacy of its users throughout their visiting
experience. This website complies to all UK national laws and requirements
for user privacy.

Privacy note – The data you share

Under the GDPR Regulations, every organisation that have day – to – day
responsibility for data protection, must give a clear explanation to its
customers about what personal data do the organisations hold, where it came from and who do they share it with. In case individuals think there
is a problem with the way this website is handling their data, they have a
right to complain to the ICO ( https://ico.org.uk/global/contact-us )

How long will we keep them for?

As for the part of your personal data’s, which we need to perform our
contract, we need to keep them on our invoices. These personal data’s are
the customer’s name and address and other order details. By law, we need
to keep our invoices for 5 years (see more at https://www.gov.uk/self-employed-records/how-long-to-keep-your-records), which means we will
need to keep the above listed part of your personal data for 5 years on our
invoices. After that, our invoices will be deleted from our system.

As for your IP address (we have a cookie, which uses your IP address to let
you put your items into your basket and buy them), we will only need it until
you finish and pay for your order. After that time, this data will be
automatically deleted no longer than 24 hours from our system.

For further details and with any questions or queries, please message on
the following e-mail address: info@meerkatremovals.com and we will get
back to you as soon as possible.

Use of cookies

This website uses cookies to better the users experience while visiting the
website. Where applicable this website uses a cookie control system
allowing the user on their first visit to the website to allow or disallow the
use of cookies on their computer / device. This complies with recent
legislation requirements for websites to obtain explicit consent from users
before leaving behind or reading files such as cookies on a user’s computer
/ device.

Cookies are small files saved to the user’s computer’s hard drive that track,
save and store information about the user’s interactions and usage of the
website. This allows the website, through its server to provide the users with
a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies
from this website on to their computers hard drive, they should take
necessary steps within their web browsers security settings to block all
cookies from this website and its external serving vendors. This website
does not use tracking software to monitor its visitors.

Contact & communication

Users contacting this website and/or its owners do so at their own discretion
and provide any such personal details requested at their own risk. Your
personal information is kept private and stored securely until a time it is no
longer required or has no use, as detailed in the Data Protection Act 1998.
Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes
that they do so at their own risk. This website and its owners use any
information submitted to provide you with further information about the
products / services they offer or to assist you in answering any questions or
queries you may have submitted. This includes using your details to
subscribe you to any email newsletter program the website operates but
only if this was made clear to you and your express permission was granted
when submitting any form to email process. Or whereby you the consumer
have previously purchased from or enquired about purchasing from the
company a product or service that the email newsletter relates to. This is by
no means an entire list of your user rights in regard to receiving email
marketing material. Your details are not passed on to any third parties.

External links

Although this website only looks to include quality, safe and relevant
external links, users are advised adopt a policy of caution before clicking
any external web links mentioned throughout this website. (External links
are clickable text / banner / image links to other websites.) The owners of
this website cannot guarantee or verify the contents of any externally linked
website despite their best efforts. Users should therefore note they click on
external links at their own risk and this website and its owners cannot be
held liable for any damages or implications caused by visiting any external
links mentioned.

Social media platforms

Communication, engagement and actions taken through external social
media platforms that this website and its owners participate on are custom
to the terms and conditions as well as the privacy policies held with each
social media platform respectively. Users are advised to use social media
platforms wisely and communicate / engage upon them with due care and
caution in regard to their own privacy and personal details. This website nor
its owners will ever ask for personal or sensitive information through social
media platforms and encourage users wishing to discuss sensitive details to
contact them through primary communication channels such as by
telephone or email. This website may use social sharing buttons which help
share web content directly from web pages to the social media platform in
question. Users are advised before using such social sharing buttons that
they do so at their own discretion and note that the social media platform
may track and save your request to share a web page respectively through
your social media platform account.

Resources and further information

Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Twitter Privacy Policy (https://twitter.com/privacy?lang=en)
Facebook Privacy Policy (https://www.facebook.com/about/privacy/)
Google Privacy Policy (https://www.google.com/policies/privacy/)
Government Services and Information ( https://www.gov.uk/ )
Information Commissioner’s Office ( https://ico.org.uk/ )